Terms & Conditions

Disinfectant Policy:

After each cleanup, we disinfect our hand rake, lobby dustpan, and bottom of shoes with a powerful, kennel-grade disinfectant. This helps prevent the spread of harmful bacteria, germs, and viruses.

Hazardous Weather Policy:

In the event there is severe whether that has the potential to harm our pooper scoopers, we will skip the customers yard and perform double doody the following week and still charge the same amount for the month.Examples of hazardous weather include but are not limited to: Excessive snowfall, thunder & lightning, poor air quality, excessive heat, sub-zero temperatures, freezing rain, severe winds, hailstorms, or other hazardous weather conditions.

Decision-Making Process

Management Discretion: Determining whether or not you will be working on a specific day in the winter is at the discretion of management. We will evaluate the weather conditions and make a decision that prioritizes safety and practicality.

Service Policies:

Pricing Policy

Quotes in most cases are accurate, however, no pricing is final until the yard is fully inspected on the first visit. We will communicate with you if there is any price change before starting services.
Customers who choose to pause services for any reason may be subject to initial cleaning fees before being added to the monthly service again.

Payment Policy

Payments for initial or one-time cleanups are due upon completion of the job.
- If you move forward with monthly service after an initial cleanup you will be also be billed for the remainder of the month.
Payments for reoccurring services are due on the first day of each month prior to receiving services.
- If payments are late you will be subject to a $10 late fee.
- If payment is not received before the first cleaning of the month you will be removed from the service schedule.
The monthly fee is based on a 52-week calendar and averaged out over 12 months. For months with 5 weeks instead of 4, you will not be charged for the extra visit as it is built into the monthly pricing.
When first linking a debit or credit card to your online portal a test transaction for $1.50 will occur. No money is actually taken out of your account.

No Access Policy:

If Doody Dazzlers is unable to gain access to your yard because the gate has been locked you will still be charged for the cleaning, however, Doody Dazzlers will pull double duty the following week.
Your Scoop Technician will knock at the door and make attempts to call you before skipping your yard that day. You will be notified via the customer portal as well.

Dangerous Pet Policy:

Doody Dazzlers loves working with dogs! Our technicians have no issue working with your dog in the yard.
If it is evident that your dog is aggressive, or will not let us clean the yard we will make attempts to contact you by knocking on the door, calling, and updating your online portal. If we are unable to clean due to a dangerous dog you will still be charged for the visit and Doody Dazzlers will pull double duty the following week.

Liability Policy:

As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.

Yard Access Policy:

As the client, you are responsible for maintaining safe access into and out of the yard (if we are unable to clean due to access, you will be charged for that cleanup), immediate notification of any changes in the number of pets and prompt payment of balances due.

Fee and Promotion Policy

Fees and Promotions are subject to change at any time. In this rare circumstance, you will be notified at least two (2) weeks prior to any changes.

Cancelation Policy:

Doody Dazzlers has no contracts and customers can cancel services at any time for any reason with 48-hour notice. Customers can call in to cancel, or update their subscription plan through the customer portal.
Customers that pause services for certain times of the year will be subject to initial cleanup fees, or spring cleanup fees when they return to their monthly subscription.
If a customer cancels services halfway through the month they will be refunded for services that have occurred. The refund will be processed to the payment method on file in the customer portal.
Either party may terminate service (in writing) at any time. Unpaid balances are due within 15 days.